Privacy Policy

This Privacy Policy explains how New Day Audio Visual Installations (“New Day”, “we”, “us”) collects and uses personal data when you visit www.newdayaudiovisual.uk or interact with us. It applies to website visitors, enquiries, and clients in the UK. We follow the UK GDPR and the Data Protection Act 2018.

By using our site or contacting us, you acknowledge you have read this policy.

Controller details

Controller: New Day Audio Visual Installations ("New Day")
Address: 44 Boverton Drive, Brockworth, Gloucestershire, GL3 4DA
Phone: 01452 618619
Email (preferred): sales@newday.tv
Website: www.newdayaudiovisual.uk

Data protection contact: Please email sales@newday.tv with the subject line “Privacy Request”.

Data we collect

We collect the following categories of personal data:

Contact details: name, email, phone, organisation, and address you provide via forms, calls, or email.
Project information: venue details, technical requirements, budgets, and correspondence related to your enquiry or contract.
Technical data: IP address, device/browser details, and usage data collected via analytics (aggregated where possible).
Cookies and similar technologies: see the Cookies section for details.

Sources: directly from you; automatically from your device (analytics/cookies); and, where relevant, from public sources (e.g., company websites) to confirm business details.

Purposes and legal bases

We use personal data for:

Responding to enquiries and providing quotes (legal basis: steps prior to contract or legitimate interests).
Performing a contract and delivering services, support, and invoicing (legal basis: contract).
Service improvement, troubleshooting, and site analytics (legal basis: legitimate interests; analytics cookies only with consent where required).
Marketing communications about our services (legal basis: consent where required; you can withdraw at any time).
Legal, regulatory, and tax obligations (legal basis: legal obligation).

Retention and sharing

Retention: We keep enquiry records for up to 24 months from last contact; contract-related records for 6–7 years (accounting/tax); and technical logs for up to 12 months unless needed for security. We delete or anonymise data when no longer needed.

Sharing: We may share data with trusted service providers (e.g., hosting, email, analytics), professional advisors, and as required by law. We require processors to protect your data and use it only on our instructions.

International transfers

We primarily store data in the UK/EEA. If a provider is located outside the UK/EEA, we use appropriate safeguards such as UK-approved International Data Transfer Agreements or the UK Addendum to the EU Standard Contractual Clauses, plus additional measures where needed.

Your rights

You have rights under UK GDPR, including: access, rectification, erasure, restriction, portability, and objection. Where processing is based on consent, you can withdraw it at any time. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us using the details above or via the button below. We may need to verify your identity and will respond within one month.

Security measures

We use appropriate technical and organisational measures to protect personal data, including secure hosting, encryption in transit, access controls, staff awareness, and regular software updates. No system is perfectly secure, but we work to prevent unauthorised access, use, or disclosure.

Our website uses essential cookies to function and may use analytics cookies to help us improve our site. Non-essential cookies are only used with your consent. You can change cookie settings in your browser at any time.

For details on types and purposes, refer to this Cookies section and your browser’s help resources for managing cookies.

Updates & contact

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated “Last updated” date.

Last updated: 15 January 2025.

Questions or requests: Email sales@newday.tv (preferred) or write to New Day Audio Visual Installations, 44 Boverton Drive, Brockworth, Gloucestershire, GL3 4DA.